01 Jan 10: Article published on open source user assistance

My article on Open Source User Assistance: Ensuring that Everybody Wins has been published by Open Source Business Resource, a peer-reviewed online journal focused on the business of open source software. The theme of the January issue is "success factors" for open source projects.

My thanks to everyone I interviewed for the article, especially Andy Oram for an extended conversation on the topic. Thanks to Dru Lavigne, editor of OSBR, for inviting me to submit to this issue.

I'd love feedback on the article, either here or on the OSBR site. The OSBR has additional "reading tools" available in a sidebar.

Category: Open Source | Posted by: jmswisher

Comments

04 Jan 10, 12:16:09 Margaret wrote:

Janet:
I read the article, and think you very effectively summed up the need for user assistance for open-source software, the problems inherent in providing it, and examples of programs that have found effective ways of providing open-source support for open- source products. Kudos! I hope you've inspired some contributors!

03 Feb 10, 04:01:06 Savanah wrote:

I think, it is amazing!

08 Apr 10, 07:29:16 Kiki wrote:

Very extensive article.Open source though deserves more attention by users

Add Comment